Hi All,
Hope all is well.
You should be in receipt of the 2022/2023 service charge statements and although we are confident we are actively implementing various new ways of working to improve service charge correspondence, queries and more, myself and the service charge team have set up a virtual surgery for residents to join and discuss any potential queries you may have in light of the recent service charge letter. Within the recent service charge letter, you will note there is a mentioning of the surgery which is due to take place. More details are as follows:
The virtual surgery will be held in the following format:
Surgery Date: Tuesday, 8th March 2022
Surgery Time: 15:00 – 17:00
Type: Virtual (Phone call)
Attendees from L&Q: Arafat Hussain (Property Manager), Louis Ward (Service Charge Lead), Samantha Hughes (Service Charge Manager)
Please email Arafat Hussain at AHussain3@lqgroup.org.uk to book a 15 minute slot between 15:00 – 17:00. Please ensure you provide a preferred contact number. If your desired slot is taken by another resident, we will slot you in to the next available slot. You won’t have to worry about joining the meeting, we will dial you in with your preferred number. Once the 15 minute slot has ended we kindly ask that any additional queries are followed up by email. Myself and the service charge team will endeavor to respond in due course. We will need to move on to the next resident as swiftly as possible to ensure a fair and equal process is preserved. Due to a high expected volume of participants, we will only attempt to call you twice, if we cannot get through to you, not to worry, we will send you an email asking for you to highlight your queries which we will respond to in due course. Thereafter, we will provide you with a case reference.
I would kindly ask that when emailing to book a slot, you highlight your queries as well. This will enable myself and the service charge team to investigate them before the surgery and possibly provide you with a response before the surgery date.
Thank you for your understanding and we hope to speak to many great residents on Tuesday 8th March 2022. Be safe and speak soon.
Arafat Hussain and the L&Q Service Charge Team.