Estate Management Update – May 21st 2020

 

Update on staffing / Management office

Following COVID 19 -The local site office remains closed to the public. The office is currently being used by the caretakers to complete their administrative duties (this includes the additional work they are completing for the Property Management Team) as well as providing the usual welfare facilities for the team. The property management team will not be present on site at the office for the month of May but please be assured that your Property Managers are still available and are providing a service to our residents and have been in communication via email/text/phone. Your Property Managers have arranged for a call-in session on 3rd June from 4pm-6pm. Communications will go out via text today, and there will also be a poster displayed in communal areas. The caretakers are continuing to carry out their normal duties whilst still concentrating on the high touch point areas.

 

Estate Inspections

Health & safety checks are still being completed by caretakers, in addition to their current roles they are now carrying out the Estate Inspections for each block for the Property Managers. The caretakers are reporting all issues on a daily basis to the property management team and also continue to report bulk/repairs/grounds issues etc.

 

Grounds Maintenance

We will be working with Taylor Wimpey over the coming weeks to tidy the rain garden, removing weeds and mulching around the trees. We will be concentrating on watering all of the trees and the bedded areas with immediate effect. Unfortunately, there are some trees that have died and will need replacing along with some plants that have been identified. A programme of works for the Grounds Maintenance is currently being put together with the assistance of Taylor Wimpey and some residents of Chobham Manor to ensure a more comprehensive and consistent approach going forward.

 

Residents Guide

Update – This was sent to CMRA and all stakeholders for an update.

 

Planned Programme of works

This is currently being worked on. More updates to follow.

 

Rain garden information

The page dedicated to the rain garden will be added onto the website in the next fortnight. Once we have done this, we will text residents to redirect them to view this.

 

PCM update

Update –  PCM have resumed enforcement on site from 14th May. We have created a permit for key workers in line with PCM. Residents who are eligible will need to contact the property management team and provide evidence. As we are limited in space for parking this will only be given to NHS workers.

 

Refuse

Service from Newham is continuing, and we are still in contact with the supervisor reporting any issues to him directly, including missed collections. Newham have also resumed the collection of bulk rubbish collections. The property managers still hold regularly monthly stakeholder meetings with Newham to discuss any refuse waste related issues or concerns.

 

Electric Charging Bays Residents who wish to have information on how to use the pod points can go onto the pod point website where there is a guide on how to start using these:- https://s3-eu-west-1.amazonaws.com/podpoint-website/Network-infographic.png – We will also be publishing this on Chobham Life and releasing a guide on who to contact at LQ for any queries/issues. In the meantime, residents should continue to contact us for queries via chobhammanor1@lqgroup.org.uk where we are more than happy to assist.

 

QR codes – Noticeboard 

We will be releasing a step by step guide & some FAQs to go into noticeboards, and on the website. A text message will out be directing residents to the post. All action plans have been updated, and we continue to update these as usual.

 

Website 

The website is being utilised a lot more, with us redirecting residents for updates. All updates have been completed and time will be spent to improve this during the month of June.

 

Contact

Please be assured that your property management team are still available during this challenging time,  for assistance/guidance/reporting of estate related issues. Residents may contact their property managers Sadia Akram & Arafat Hussain on their mobiles 07872 421177 or 07971341859. We are available from 9am-5pm, residents may also text or WhatsApp us on these numbers. We can also offering virtual meetings with resident’s via Microsoft teams, or set up conference calling where you can speak to both Sadia & Arafat, upon request. You may also continue to email the inbox chobhammanor1@lqgroup.org.uk. Please do continue to contact us, as we are here to help in any way we can, and still provide an excellent service to residents of Chobham Manor.

 

Data Capture

Your property managers released a data capture exercise whereby we wanted to ensure we had the  most up to date contact details are stored. Allowing you to stay in the know about updates on the estate. If you haven’t already completed your data capture form, please contact Arafat Hussain or Sadia Akram and supply your full name, email address, mobile number.

 

Neighbourhood champion / block reps

The Property Managers are currently working on a flyer to promote this.

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