Meet the team responsible for the Estate Management of Chobham Manor
-Arafat Hussain-
Property Manager
Arafat is your primary contact for all estate management queries / issues.
Contact Arafat on 07971 341859 or ahussain3@lqgroup.org.uk
-Mehran Ahmed-
Regional Manager
Mehran manages the team at Chobham Manor to ensure the service delivered meets expectations
Contact Mehran via email MAhmed@lqgroup.org.uk
-Aine McGaley-
Assistant Director
Aine supports Natasha and Arafat, making sure the team has the right resources to deliver an excellent service.
-Felix Anigbere-
Caretaking Supervisor
Felix is responsible for managing all caretakers at Chobham Manor. You can reach Felix on 07904 473 232 or FAnigbere@lqgroup.org.uk
-Lisa Quested-
Caretaking Team Leader
Lisa is responsible for overseeing the caretaking service
Permits and controlled parking
Most of the parking bays on the private roads at Chobham Manor are exclusively for residents that have a parking allocation with their property. Vehicles parking in these bays must be parked wholly within the confines of a marked bay displaying a corresponding resident parking permit at all times. If your home includes a controlled parking bay you will be provided with a parking permit for your allocated bay from PCM UK Ltd (Parking Control Management UK Ltd). We are working towards finding a secure and reliable system to create a better parking environment. In the meantime, if you experience any problems please email chobhammanor1@lqgroup.org.uk and we will work towards resolving the issue for you.
Resident Parking Handbook: Chobham Manor Residential Parking – Handbook
Parking Control Heat Map from August 2020 – December 2020
The below shows:
- Tickets issued to date
- How many hours of patrol throughout the month
- Location of tickets issued
- Type of contravention
- Times of issue
- Most abused areas
Please click on the link below to see a table of PCN’s issued from March 2019-August 2019.
Please click below to view October 2019 report:-
PCM site report – October 2019
Please click below to view November 2019 report:-
PCM Site Report – November 2019
Please click below to view December 2019 report:-
PCM Site Report – December 2019
Please click below to view January 2020 report:-
PCM Site Report – January 2020
Please click on the following links to view reports from Feb 20 – July 20. There are no reports for March & April due to COVID19.
Cleaning & Grounds Maintenance
Caretaking Services
Your block has an allocated caretaker who will be carrying out a variation of tasks within the communal areas to ensure the standard of living is kept to that which is expected.
Below are some of the services the caretaking team carry out at least once a week but not limited to. More information on these services can be found at www.chobhamlife.co.uk/estate-management or on the noticeboard.
- Vacuuming of internal communal areas
- Cleaning of handrails, glass and door handles
- Removing marks from walls
- Sweep and mop all lobby hard surface areas and walkways
- Cleaning of all bin areas (caretakers do not clean the actual bins)
- Re-arranging excess recycle waste
- Carrying out minor repairs where identified. (minor repairs reference can be found in the glossary of terms)
- Grounds Maintenance (see page 9 for more details)
Caretaking supervisor, property manager and caretakers work collaboratively to ensure the development is of a high standard.
Block assessments
In conjunction with the cleaning, the caretakers will also be thoroughly checking for faults, security risks and/or health and safety risks by checking the following assets. Caretakers are also vigilant in reporting complex/severe issues to management to action.
- Front entrance door is locking and unlocking as intended
- Emergency push plates are not activated (more information can be found in FAQ section)
- Door handles secure and not broken
- Stair treads have not become loose
- Handrails are firmly attached to the frame
- Cleaning external tank rooms and bike stores
Caretaker Minor Repairs
Caretakers have an array of equipment to allow them to carry out day to day repairs where identified. Below are some of the repairs you can expect them to complete (subject to approval by supervisor).
- Light fittings
- Light casing
- Loose stair tread
- Door closure adjustments
- Tightening of screws on doors
- Filling in holes in walls using recommended filler
- Replacement of broken door stops
Grounds Maintenance
The development is a large one and therefore needs detailed and consistent maintenance daily. The caretaking team carry out the following tasks:
- Litter picking
- Weed spraying
- Pet foul disposal
- Estate bin bag replenishment
- Cleaning of playground areas
- Leaf blowing
- Prune shrubs & trim hedges
- Maintenance of Chobham Manor floral and greenery
A full list of their daily and seasonal tasks can be found on the Chobham Life website
L&Q are committed to delivering high quality site services at Chobham Manor.
Household rubbish is collected every Tuesday and household recycling is collected every Thursday by the Newham council. If you find missed collection, please bring this immediately to Newham councils attention by reporting it on their website and by emailing chobhammanor1@lqgroup.org.uk with the reference number provided by Newham council so that we can resolve this as soon as possible.
If you have any queries regarding your household waste or recycling collection, please visit Newham Council website here
Estate Bulletins
Estate inspections
Please contact us on ChobhamManor1@lqgroup.org.uk to join your property manager on an estate inspection walkabout, by working together we can improve the estate services.
Estate Management calendar
Here’s a list of all your upcoming estate inspections and resident surgeries:
Jan
5
Wed
Jan 5 @ 5:00 pm – 8:00 pm
Hello Residents,
Please come along to our open house surgeries hosted by your property manager giving you a chance to meet face to face and discuss ways your estate management team can help.
Many Thanks
Estate Management Team
Feb
2
Wed
Feb 2 @ 5:00 pm – 8:00 pm
Hello Residents,
Please come along to our open house surgeries hosted by your property manager giving you a chance to meet face to face and discuss ways your estate management team can help.
Many Thanks
Estate Management Team
Mar
2
Wed
Mar 2 @ 5:00 pm – 8:00 pm
Hello Residents,
Please come along to our open house surgeries hosted by your property manager giving you a chance to meet face to face and discuss ways your estate management team can help.
Many Thanks
Estate Management Team
Apr
6
Wed
Apr 6 @ 5:00 pm – 8:00 pm
Hello Residents,
Please come along to our open house surgeries hosted by your property manager giving you a chance to meet face to face and discuss ways your estate management team can help.
Many Thanks
Estate Management Team
May
4
Wed
May 4 @ 5:00 pm – 8:00 pm
Hello Residents,
Please come along to our open house surgeries hosted by your property manager giving you a chance to meet face to face and discuss ways your estate management team can help.
Many Thanks
Estate Management Team
Jun
1
Wed
Jun 1 @ 5:00 pm – 8:00 pm
Hello Residents,
Please come along to our open house surgeries hosted by your property manager giving you a chance to meet face to face and discuss ways your estate management team can help.
Many Thanks
Estate Management Team
Jul
6
Wed
Jul 6 @ 5:00 pm – 8:00 pm
Hello Residents,
Please come along to our open house surgeries hosted by your property manager giving you a chance to meet face to face and discuss ways your estate management team can help.
Many Thanks
Estate Management Team
Aug
3
Wed
Aug 3 @ 5:00 pm – 8:00 pm
Hello Residents,
Please come along to our open house surgeries hosted by your property manager giving you a chance to meet face to face and discuss ways your estate management team can help.
Many Thanks
Estate Management Team
Sep
7
Wed
Sep 7 @ 5:00 pm – 8:00 pm
Hello Residents,
Please come along to our open house surgeries hosted by your property manager giving you a chance to meet face to face and discuss ways your estate management team can help.
Many Thanks
Estate Management Team
Oct
5
Wed
Oct 5 @ 5:00 pm – 8:00 pm
Hello Residents,
Please come along to our open house surgeries hosted by your property manager giving you a chance to meet face to face and discuss ways your estate management team can help.
Many Thanks
Estate Management Team
Subscribe
Residents User Guide
Residents User Guide
The Residents User Guide will provide you with advice and guidance specific to your home. Please see the documents below for your Residents User Guide:
Video tutorials for using key appliances in your home:
https://drive.google.com/file/d/1x6Ke3C18j_eCGqN7zhPzLucHHZNemFgz/view?usp=sharing
Residents user guides
Need to report a repair in your communal areas?
If you need to report a repair in any communal areas, please email ChobhamManor1@lgroup.org.uk with a description of the repair, its location and your contact details
Need to report a repair to your home?
If you need to report a repair for your home please follow the guidance below:
Private purchasers – Taylor Wimpey Customer Services T: 01277 236 888
L&Q Residents and Shared Ownership – click this link to report a repair or call T: 0300 456 9996
Problems with heating and hot water supply?
For any issues relating to your heating and hot water supply, please contact ENGIE T: 0800 520 2005
Estate Information
Please click on the following headings for more information regarding your site-specific charges:
Block Information
Building insurance
If you own or part-own your home, but is part of a larger building managed or owned by L&Q, then we need to make sure that it is properly insured. So, we insure your home on our block policy. As all our properties are insured on this policy, we get a cheaper rate and we pass these savings on to you.
Our policy covers all the normal risks to your home: fire, flood, vandalism and damage following a burglary or an accident.
Our policy has less small print than many policies available from other insurance companies. For most claims, you will be required to pay an excess of £100.
If your claim is for subsidence (including landslip and heave), the insurers will usually appoint a loss adjuster to assess the claim. Claims for subsidence will have an excess of £1,000 to pay.
Our insurance company offers a claims direct service 24 hours a day seven days a week. Please download our Summary of Insurance Cover for details on how to make a claim.
Home User Guides
ENGIE (East London Energy) Residents Welcome Pack
FAQ’s
Heating and hot water issues?
The heating and hot water is managed by Engie, contact Engie for any issues.
Service Charge and Fixed Estate Charge enquiries?
Please contact your management team at Chobhammanor1@lqgroup.org.uk if you would like to discuss any aspects of your service or park charge.
How to order a new fob?
Please contact your estate management team at Chobhammanor1@lqgroup.org.uk if you require an additional or replacement fob. We will require your full address, number of fobs required and whether you require a communal entrance or car park fob.
If a fob key is lost or stolen we are able to remove the fob from the system to ensure community safety. Each fob has an individual number printed in the metal part of the fob. The fob is linked to an address and can be cancelled by accessing the system and amending the details on record.
Reporting Anti-social behaviour (ASB)?
Chobham Manor is a safe community and we want to keep it that way. As a new development with a changing landscape, we will from time to time experience issues. So it’s important to ensure that we report ASB where possible to allow us and our partners the opportunity to address your concerns. We work closely with our partners such as the Park Security, Police and Newham Council to address these matters, where appropriate we encourage our residents to report issues directly to our partners:
- Metropolitan local Police website: https://www.police.uk/metropolitan/00BB02N/
- Park Security: https://www.queenelizabetholympicpark.co.uk/
- Newham Council: https://www.newham.gov.uk/Pages/Services/Anti-social-behaviour-and-nuisance.aspx
- Lea Valley: https://www.visitleevalley.org.uk/
Contact us