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Meet the team responsible for the Estate Management of Chobham Manor
-Adam Clark-
Property Manager
Adam Is your first point of call for any day to day estate management issues.
-Chris Newton-
Regional Manager
Chris manages the team at Chobham Manor to ensure the service delivered meets expectations
-Richard Southall-
Assistant Director
Richard supports Chris and Adam, making sure the team has the right resources to deliver an excellent service.
Permits and controlled parking
Most of the parking bays on the private roads at Chobham Manor are exclusively for residents that have a parking allocation with their property. Vehicles parking in these bays must be parked wholly within the confines of a marked bay displaying a corresponding resident parking permit at all times. If your home includes a controlled parking bay you will be provided with a parking permit for your allocated bay from PCM UK Ltd (Parking Control Management UK Ltd).
Cleaning & Grounds Maintenance
L&Q are committed to delivering high quality site services at Chobham Manor.
The following information provides details of the duties our site staff are responsible for and the times you can expect these items to be attended to.
If you have any queries regarding your household waste or recycling collection, please visit Newham Council website via the below link:
Grounds Maintenance
Communal Cleaning Schedule
If you have any queries regarding your household waste or recycling collection, please visit Newham Council website here
Repairs & Maintenance
Need to report a repair in your communal areas?
If you need to report a repair in any communal areas, please email ChobhamManor1@lgroup.org.uk with a description of the repair, its location and your contact details
Need to report a repair to your home?
If you need to report a repair for your home please follow the guidance below:
Private purchasers – Taylor Wimpey Customer Services T: 01277 236 888
L&Q Residents and Shared Ownership – click this link to report a repair or call T: 0300 456 9996
Problems with heating and hot water supply?
For any issues relating to your heating and hot water supply, please contact ENGIE T: 0800 520 2005
Site specific charges
Please click on the following headings for more information regarding your site-specific charges:
For Block level Service Charges please email your Property Manager
Fixed Estate Charge
Commercial rents – More information will be available soon
Estate inspections
Join your property manager on an estate inspection walkabout, by working together we can improve the estate services.
Estate Management calendar
Here’s a list of all your upcoming estate inspections and resident surgeries:
Dec
29
Sat
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Resident handbooks
Your Resident Handbook for Chobham Manor will be available soon. The handbook will provide you with advice and guidance specific to your home. Please contact your Property Manager for information in the meantime.
Downloadable user guides
Building insurance
If you own or part-own your home, but is part of a larger building managed or owned by L&Q, then we need to make sure that it is properly insured. So, we insure your home on our block policy. As all our properties are insured on this policy, we get a cheaper rate and we pass these savings on to you.
Our policy covers all the normal risks to your home: fire, flood, vandalism and damage following a burglary or an accident.
Our policy has less small print than many policies available from other insurance companies. For most claims, you will be required to pay an excess of £100.
If your claim is for subsidence (including landslip and heave), the insurers will usually appoint a loss adjuster to assess the claim. Claims for subsidence will have an excess of £1,000 to pay.
Our insurance company offers a claims direct service 24 hours a day seven days a week. Please download our Summary of Insurance Cover for details on how to make a claim.
Home User Guides
ENGIE (East London Energy) Residents Welcome Pack
FAQ’s
Heating and hot water issues?
The heating and hot water is managed by Engie, contact Engie for any issues.
Service Charge and Fixed Estate Charge enquiries?
Please contact your management team at Chobhammanor1@lqgroup.org.uk if you would like to discuss any aspects of your service or park charge.
How to order a new fob?
Please contact your estate management team at Chobhammanor1@lqgroup.org.uk if you require an additional or replacement fob. We will require your full address, number of fobs required and whether you require a communal entrance or car park fob.
If a fob key is lost or stolen we are able to remove the fob from the system to ensure community safety. Each fob has an individual number printed in the metal part of the fob. The fob is linked to an address and can be cancelled by accessing the system and amending the details on record.
Reporting Anti-social behaviour (ASB)?
Chobham Manor is a safe community and we want to keep it that way. As a new development with a changing landscape, we will from time to time experience issues. So it’s important to ensure that we report ASB where possible to allow us and our partners the opportunity to address your concerns. We work closely with our partners such as the Park Security, Police and Newham Council to address these matters, where appropriate we encourage our residents to report issues directly to our partners:
- Metropolitan local Police website: https://www.police.uk/metropolitan/00BB02N/
- Park Security: https://www.queenelizabetholympicpark.co.uk/
- Newham Council: https://www.newham.gov.uk/Pages/Services/Anti-social-behaviour-and-nuisance.aspx
- Lea Valley: https://www.visitleevalley.org.uk/