The LLP, Engie and the CMRA have been discussing various points in relation to heating for a number of months now. Amongst these points, L&Q and Taylor Wimpey were asked to provide a video tutorial on how to use the smart meters within your homes. We understand there has been some confusion with using this equipment and general navigation of its menu. We find ourselves in at a time where technology is the life of everything within our home, and we want you to be able to utilise this equipment to its full capacity.
For that very reason, the LLP are happy to provide you with the following video, explaining how exactly this equipment operates. Please see below video link:
VIDEO TUTORIAL FOR SMART METER: (Also available at the following website link – http://www.chobhamlife.co.uk/estate-services/#residents-user-guide )
Important – If your property remains under warranty and after watching the tutorial, you are still experiencing genuine issues, then contact L&Q Aftercare at LQAfterCareLondon@lqgroup.org.uk and report it.
If your properties warranty has expired and you are still encountering issues with the equipment, then please contact the manufacturer (J-TEQ ENERGY LTD) at https://j-teq-energy.co.uk/contact/
Remember, if your equipment is not showing anything on the display, try and touch the screen to wake it up. If that does not work, please reset the equipment by slotting a small pin into the reset hole, found on the side of the unit. This will reboot the system and can take up to 10 minutes for it to load the relevant data for your 3 meters. Once again, if you are encountering faults, read the advice above to ensure you find the easiest way to resolve the matter.
Any questions regarding the above, please contact Arafat Hussain – Property Manager at AHussain3@lqgroup.org.uk
Chobham Manor LLP.