Organisational structure change – L&Q

Hi all,

We’re excited to have launched a new regional model which we believe will give greater benefits to our teams and a better service to our residents.

Place: This will focus on the standards of our estates and the look and feel of the local environment. The Place division will be responsible for locally based caretaking, estate inspections, the customer facing element of service charges, and the management of external contractors delivering cleaning and grounds maintenance contracts. This service will be led by the Assistant Director, Resident Services (Place).

People: This will be led by the Assistant Director of Resident Services (People) and will focus on case management and a more intensive service for our most vulnerable residents. We’ll increase our activity and response to anti-social behaviour, tackling illegal occupancy, and tenancy fraud.

Property: This will focus on day to day repairs and voids service. This service will be led by the Director of Maintenance Services, who will also have a client monitoring function for major works such as planned maintenance, decent homes and health and safety work.

Lettings: There will also be a regionalised Lettings service which will increase opportunities for residents to move home via an enhanced service offer for Mutual Exchanges, along with a new Lettings Policy and a dedicated Rehousing service.  This service will be led by the Assistant Director of Lettings.

Should you have any further questions regarding the above, please email chobhammanor1@lqgroup.org.uk